I have received a product which I have not ordered. In this case, please contact our customer service via our contact form. In the meantime, you are welcome to place a new order. Related articles How can I achieve five different connections with the High Five® with only three connectors? What happens if I am not at home for delivery? You can read the instructions for our Premium Cable here. Can I order from Vonmählen as a business customer? In which packaging will my products be delivered?