You can return goods ordered from Vonmählen up to 14 days after receipt without giving reasons.
Please note that the goods must be undamaged and reusable.
If you wish to return your order, you can register the return in our returns portal. After entering your data you will receive a return consignment note and a DHL return label.
Please use these documents for the return shipment, otherwise we cannot cover the costs.
As soon as we have received the return, we will refund the original invoice amount.
If the return shipment is from Germany, you will receive a free return label from us, which you can use for a return shipment.
Please note that if this return label is not used within Germany, the return shipping costs cannot be refunded.
outside of Germany:
If you want to return your order outside of Germany, you will not receive a return label. Please return the order. Vonmählen does not cover shipping costs for retuns.